Feedback | Friday, April 04, 2025

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DoT cracks down on spam calls, disconnects 1.75 lakh landline numbers

The Department of Telecommunications (DoT) has disconnected approximately 1.75 lakh Direct Inward Dialing (DID) and landline telephone numbers found to be engaged in unauthorized promotional and illegal activities.

Authorities have observed a surge in spam calls originating from telecom identifiers such as 0731, 079, and 080, often exploiting Primary Rate Interfaces (PRIs), Lease Lines, Internet Lease Lines, Session Initiation Protocol (SIP), and International Private Leased Circuits (IPLC). Citizens, under the Jan Bhagidari initiative, have been actively reporting incidents of Unsolicited Commercial Communication (UCC), spam, and fraudulent calls via the Chakshu module of Sanchar Saathi.

The DoT analyzes this crowdsourced data and forwards identified cases to its Licensed Service Areas (LSAs) field offices for further investigation. Upon confirmation of violations, telecom services linked to such activities are immediately suspended.

Telecom Service Providers (TSPs) have been directed to enforce strict compliance with Unified License conditions to prevent the misuse of telecom resources, including PRIs, SIP trunks, Lease Lines, and IPLC connections. TSPs are required to conduct regular checks to ensure that these services are used for legitimate purposes only.

The DoT urges enterprises, bulk customers, and consumers to ensure their telecom services comply with regulations and are not misused for spam or unauthorized commercial communication. Violations could lead to strict penalties, including service disconnections.

Additionally, citizens are encouraged to continue reporting spam calls through the Chakshu module of Sanchar Saathi ([www.sancharsaathi.gov.in](http://www.sancharsaathi.gov.in)). This collaborative initiative aims to enhance telecom security and user protection.

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Last Updated: 4th Apr 2025