The Department of Posts recorded a 16 per cent rise in revenue to ₹15,296 crore in FY 2025–26, reflecting its ongoing transition into a revenue-driven organisation, the Ministry of Communications said on Monday.
The performance was reviewed during the Annual Business Review Meeting chaired by Union Minister for Communications and Development of North Eastern Region Jyotiraditya M. Scindia in New Delhi.
According to the Ministry, revenue increased from ₹13,218 crore in FY 2024–25, marking the first time in several years that growth has crossed the 15 per cent mark.
The Minister undertook a comprehensive review of performance across six key business verticals—Parcels, Mail, International Mail, Post Office Savings Bank (POSB), Postal Life Insurance (PLI/RPLI), and Citizen Centric Services (CCS).
The Parcels segment emerged as a key growth driver, with revenue rising from ₹669 crore to ₹1,133 crore, registering a 69 per cent increase. Mail revenues also saw strong growth, increasing by 34 per cent to ₹3,202 crore.
Citizen Centric Services recorded a 70 per cent rise to ₹864 crore, while POSB grew steadily by 13 per cent to ₹7,756 crore. Revenues from Postal Life Insurance and Rural Postal Life Insurance increased by 25 per cent to ₹1,458 crore.
The Ministry noted that the International Mail and Global Business segment faced temporary challenges due to global economic volatility.
The Minister highlighted that the introduction of new premium services—24 Speed Post, 24 Speed Post Parcel, and 48 Speed Post—has begun to strengthen India Post’s logistics capabilities and meet evolving delivery demands.
Reviewing performance across 23 postal circles, the Minister expressed satisfaction with overall progress. Eight circles achieved over 90 per cent of their targets, while 14 recorded performance between 80 and 90 per cent. Rajasthan, Assam, and Bihar & Chhattisgarh circles were recognised for their strong performance.
The Minister emphasised that logistics, particularly parcel services, will be the key growth engine for India Post going forward, along with efforts to revitalise traditional mail services.
He also highlighted the Department’s expanding partnerships with e-commerce and logistics players, as well as its growing role in Government-to-Citizen and Government-to-Government services.
The Ministry said that digital transformation, data-driven decision-making, and improved execution at the field level will be central to achieving long-term growth.
Looking ahead, the Minister outlined priorities for the next financial year, including strengthening parcel and mail operations, enhancing service quality, accelerating technology adoption, and expanding financial inclusion initiatives.
He reaffirmed the Department’s commitment to building a modern, customer-centric organisation aligned with the vision of Viksit Bharat.
The meeting concluded with appreciation for the efforts of India Post employees, with the Minister reiterating the organisation’s guiding principle of “Dak Sewa, Jan Sewa.”
