The Ministry of Civil Aviation (MoCA) has sought a detailed report from Vistara regarding flight cancellations and major delays.
Several passengers wrote to the aviation ministry after the airline cancelled or delayed more than 100 flights last week.
Citing operational reasons, Vistara said it is working to stabilize the situation.
“We have had a significant number of flight cancellations and delays in the past few days due to various reasons including crew unavailability. We acknowledge and are deeply concerned about the inconvenience this has caused to our customers. Having said that, our teams are working towards minimizing the discomfort to the customers. We have decided to temporarily reduce the number of flights we operate, to ensure adequate connectivity across our network,” said a Vistara spokesperson.
“We have also deployed larger aircraft like our B787-9 Dreamliner and A321neo on select domestic routes to combine flights or accommodate more number of customers, wherever possible. Furthermore, we are offering alternate flight options or refunds to affected customer, as applicable,” Vistara Spokesperson said in a statement.
In early March, Vistara’s flight operations from Delhi and Mumbai were impacted due to the unavailability of pilots. Vistara is currently in the process of merging with Air India after the national carrier was privatized.
( Inputs from ANI)
