The National Consumer Helpline (NCH), a flagship project of the Department of Consumer Affairs, is playing a pivotal role in supporting consumers across the country. The helpline has been established to assist consumers in addressing a variety of issues that arise in their day-to-day interactions with businesses and service providers.

Recognizing the growing complexity of consumer concerns, the NCH offers vital advice, information, and guidance, aiming to empower individuals and push businesses to align their policies with global standards. Consumers from anywhere in India can access this support by calling the National Toll-Free number, 11915 or 8800001915, for assistance with queries and complaints.

The helpline provides support in several key areas, including:
– Offering solutions for issues related to defective products, service deficiencies, and unfair trade practices.
– Providing information on companies and relevant regulatory authorities.
– Assisting consumers in filing complaints against service providers.
– Educating consumers on how to utilize existing grievance redressal mechanisms.
– Raising awareness about consumer rights and responsibilities.

By actively guiding and empowering consumers, the NCH is helping to create a more transparent and consumer-friendly marketplace in India.