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February 7, 2025 2:40 PM

AI-enabled National Consumer Helpline sees 10-fold surge in grievance calls

The Government of India’s Department of Consumer Affairs has launched an AI-enabled National Consumer Helpline (NCH) system that has revolutionized consumer grievance redressal. The adoption of this advanced system has led to a remarkable increase in consumer confidence, with the number of calls surging from 12,553 in December 2015 to an astounding 1,55,138 in December 2024—a more than tenfold rise, according to a press release from the Ministry of Consumer Affairs, Food & Public Distrib...

January 21, 2025 3:28 PM

AI can add $4.4 trillion to global economy, but digital divide must be removed: WEF report

While Artificial Intelligence (AI ) could add $2.6 trillion to $4.4 trillion to the global economy annually, there is also a need to pay attention to the careers, lives and communities it will disrupt -- including those who have already been left out of the global digital economy, according to a presentation at the WEF annual meeting on Tuesday. “At a minimum, we must eliminate the existing digital divide. Despite the rapid proliferation of the Internet across the globe, over 2.5 billion peop...

December 9, 2024 9:23 PM

India’s digital transformation: strengthening infrastructure and governance

India has emerged as a global leader in digital adoption, with significant advancements in cloud computing, artificial intelligence (AI), machine learning (ML), and digital governance. These developments have strengthened the country’s digital economy, enhancing the accessibility, scalability, and security of services for both government operations and private sector growth. Expanding digital infrastructure A critical pillar of India’s digital transformation is its expanding data centre ec...

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Last Updated: 10th Feb 2025