CCPA | DD News

July 20, 2026 4:23 PM

CCPA initiates suo motu action against 41 restaurants over default service charge

The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for allegedly violating consumer rights by automatically levying service charges on customers' bills without their explicit consent. The action follows multiple complaints received through the National Consumer Helpline (NCH), where consumers submitted invoices showing that service charges had been added to their bills by default. Based on these complaints, the CCPA conducted...

July 18, 2026 1:03 PM

CCPA fines SpiceJet ₹1 lakh for using ‘dark patterns’ on flight booking platform

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on SpiceJet for adopting deceptive user interface practices, commonly known as "dark patterns", on its flight booking platform. The order was passed by the authority headed by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra. According to the CCPA, SpiceJet automatically enrolled consumers into its SpiceClub loyalty programme through a pre-ticked checkbox during the booking process. The airline als...

May 27, 2026 11:23 PM

CCPA cracks down on online sale of hazardous and explosive substances

The Central Consumer Protection Authority (CCPA) has initiated regulatory action against the unauthorised online sale and advertisement of hazardous chemicals and explosive substances on digital platforms, citing concerns over consumer safety and national security. The action, undertaken under the Consumer Protection Act, 2019, follows inputs regarding the listing and sale of regulated substances on platforms such as IndiaMART, Justdial, Sigma-Aldrich India, Dial4Trade and ExportersIndia. The s...

October 3, 2025 1:08 PM

CCPA fines Drishti IAS ₹5 lakh for misleading UPSC 2022 result claims

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹5 lakh on Drishti IAS (VDK Eduventures Pvt. Ltd.) for publishing misleading advertisements regarding the UPSC Civil Services Examination (CSE) 2022 results. Drishti IAS had claimed “216+ selections in UPSC CSE 2022” in its advertisements, showcasing names and photographs of successful candidates. However, the CCPA investigation revealed that 162 out of these 216 candidates (75%) had only taken the free Interview Gu...

May 30, 2025 4:49 PM

Centre issues norms to curb illegal sale of radio equipment on e-com sites

The Central Consumer Protection Authority (CCPA), under the Ministry of Consumer Affairs, Food and Public Distribution, on Friday issued norms to curb the illegal sale of radio equipment on e-commerce sites. The Guidelines for the Prevention and Regulation of Illegal Listing and Sale of Radio Equipment including Walkie Talkies on E-Commerce Platforms, 2025, aims to curb the unauthorised sale of wireless devices that may pose risks to consumer safety. The devices can mislead consumers regarding...

January 23, 2025 4:59 PM

CCPA issues notices to Ola, Uber over differential pricing; Apple also under scrutiny

The Central Consumer Protection Authority (CCPA) has issued notices to cab aggregators Ola and Uber over alleged discrepancies in pricing based on the type of smartphone used by consumers, Union Minister of Consumer Affairs, Pralhad Joshi, said on Tuesday. In a post on X, Joshi explained that the CCPA's action follows observations of "apparent differential pricing" linked to whether consumers use iPhones or Android devices. "The Department of Consumer Affairs, through the CCPA, has issued noti...

December 13, 2024 7:22 PM

CCPA issues notices to 17 entities for violating direct selling rules

The Central Consumer Protection Authority (CCPA), under the Department of Consumer Affairs, on Friday issued notices to 17 entities that were found violating Consumer Protection (Direct Selling) Rules, 2021. Of these, 13 entities are currently under investigation. Some of the entities are Vihaan Direct Selling (India) Pvt. Ltd. (a sub-franchise of QNet Group, Hong Kong), Triptales Pvt. Ltd, Oriens Global Marketing Pvt. Ltd, Zennesa Wellness Pvt. Ltd, Orgolife Solutions Pvt. Ltd, Oriflame India ...