May 8, 2026 2:13 PM
TRAI releases draft rules to modernise consumer complaint redressal system
The Telecom Regulatory Authority of India (TRAI) on Thursday released the Draft Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026, seeking stakeholder comments on proposed changes aimed at modernising and improving the telecom consumer grievance redressal framework. The proposed amendments seek to update the existing complaint handling mechanism in line with evolving modes of consumer engagement and technological advancements since the original Telecom Consumers Complain...