Consumer Protection

April 29, 2025 12:03 PM

CCPA takes suo moto action against five Delhi restaurants for non-refund of service charge

The Central Consumer Protection Authority (CCPA) has initiated suo moto action against five restaurants in Delhi — Makhna Deli, Xero Courtyard, Castle Barbeque, Chaayos, and Fiesta by Barbeque Nation — for failing to refund mandatory service charges despite a recent judgment by the Delhi High Court. According to a statement issued by the Ministry of Consumer Affairs, Food & Public Distribution on Tuesday, the restaurants have been served notices under the Consumer Protection Act, 2019, ...

April 14, 2025 3:12 PM

Centre issues draft rules for gas meters under Legal Metrology Act to ensure accuracy, consumer protection

In a major move to enhance consumer protection and promote fair trade practices, the Department of Consumer Affairs, Government of India, has released draft rules for gas meters under the Legal Metrology (General) Rules, 2011. The new framework mandates that all gas meters used for domestic, commercial, and industrial purposes undergo testing, verification, and stamping before being deployed for trade or commerce. According to an official statement from the Ministry of Consumer Affairs, Food &a...

December 23, 2024 4:50 PM

National Consumer Day 2024: Union Minister Pralhad Joshi to launch key initiatives to boost consumer protection

Union Minister of Consumer Affairs, Food, and Public Distribution, Pralhad Joshi, will chair the National Consumer Day celebration in New Delhi on Tuesday. This year’s theme, "Virtual Hearings & Digital Access to Consumer Justice," aligns with efforts to enhance consumer protection in an increasingly digital world. Key initiatives will be launched during the event to protect consumers and promote transparency across sectors. Thirteen leading e-commerce companies, including platforms fro...