Consumer Protection Act

July 20, 2026 4:23 PM

CCPA initiates suo motu action against 41 restaurants over default service charge

The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for allegedly violating consumer rights by automatically levying service charges on customers' bills without their explicit consent. The action follows multiple complaints received through the National Consumer Helpline (NCH), where consumers submitted invoices showing that service charges had been added to their bills by default. Based on these complaints, the CCPA conducted...

May 29, 2025 1:24 AM

Centre pulls up e-commerce giants over ‘dark patterns’, calls for immediate compliance

In a sharp message to e-commerce platforms, the Ministry of Consumer Affairs on Wednesday urged companies to eliminate the use of “dark patterns” — deceptive user interface designs aimed at misleading consumers — warning that failure to comply could invite regulatory action. Chairing a high-level stakeholder meeting in New Delhi, Union Minister for Consumer Affairs and Renewable Energy, Pralhad Joshi said today’s consumers are informed and will not tolerate manipulative online practic...

November 27, 2024 7:34 PM

Centre launches E-Daakhil to Ladakh, completes pan-India rollout of consumer grievance platform

The Government of India has achieved a major milestone with the nationwide implementation of the E-Daakhil portal, an online consumer grievance redressal platform, now operational across all states and union territories. The final phase of this rollout was marked by the portal's launch in Ladakh on November 22, 2024, by the Lieutenant Governor of Ladakh, Brig. (Dr.) B.D. Mishra (Retd.). Introduced under the Consumer Protection Act of 2019 and launched on September 7, 2020, E-Daakhil is an innov...