Consumer Protection

September 10, 2026 6:01 PM

Government tightens e-commerce rules to boost consumer protection and transparency

The government has amended the Consumer Protection (E-Commerce) Rules, 2020, to strengthen consumer protection, improve transparency in digital marketplaces and address emerging concerns related to online shopping practices. The Department of Consumer Affairs has notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, introducing a range of measures covering consumer grievances, search results, sponsored listings, price reductions, dark patterns, seller disclosures and the use of...

July 20, 2026 6:33 PM

Government, RBI strengthen fintech regulatory framework to boost consumer protection and cybersecurity

The Government and the Reserve Bank of India (RBI) have strengthened the regulatory framework governing India's rapidly expanding fintech ecosystem through a series of policy, supervisory and consumer protection measures aimed at enhancing cybersecurity, promoting responsible innovation and safeguarding users of digital financial services. Minister of State for Finance Pankaj Chaudhary, in a written reply to the Lok Sabha on Monday, said the government has been continuously engaging with financ...

October 3, 2025 1:08 PM

CCPA fines Drishti IAS ₹5 lakh for misleading UPSC 2022 result claims

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹5 lakh on Drishti IAS (VDK Eduventures Pvt. Ltd.) for publishing misleading advertisements regarding the UPSC Civil Services Examination (CSE) 2022 results. Drishti IAS had claimed “216+ selections in UPSC CSE 2022” in its advertisements, showcasing names and photographs of successful candidates. However, the CCPA investigation revealed that 162 out of these 216 candidates (75%) had only taken the free Interview Gu...

August 21, 2025 3:06 PM

CCPA imposes ₹10 lakh penalty on Rapido for misleading advertisements

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹10 lakh on online ride-hailing platform Rapido, operated by Roppen Transportation Services Pvt. Ltd., for publishing misleading advertisements and engaging in unfair trade practices. The authority has also directed Rapido to ensure that all consumers who availed the “AUTO IN 5 MIN OR GET ₹50” offer and did not receive the promised compensation are reimbursed in full without any further delay or condition. CCPA t...

April 29, 2025 12:03 PM

CCPA takes suo moto action against five Delhi restaurants for non-refund of service charge

The Central Consumer Protection Authority (CCPA) has initiated suo moto action against five restaurants in Delhi — Makhna Deli, Xero Courtyard, Castle Barbeque, Chaayos, and Fiesta by Barbeque Nation — for failing to refund mandatory service charges despite a recent judgment by the Delhi High Court. According to a statement issued by the Ministry of Consumer Affairs, Food & Public Distribution on Tuesday, the restaurants have been served notices under the Consumer Protection Act, 2019, ...

April 14, 2025 3:12 PM

Centre issues draft rules for gas meters under Legal Metrology Act to ensure accuracy, consumer protection

In a major move to enhance consumer protection and promote fair trade practices, the Department of Consumer Affairs, Government of India, has released draft rules for gas meters under the Legal Metrology (General) Rules, 2011. The new framework mandates that all gas meters used for domestic, commercial, and industrial purposes undergo testing, verification, and stamping before being deployed for trade or commerce. According to an official statement from the Ministry of Consumer Affairs, Food &a...

December 23, 2024 4:50 PM

National Consumer Day 2024: Union Minister Pralhad Joshi to launch key initiatives to boost consumer protection

Union Minister of Consumer Affairs, Food, and Public Distribution, Pralhad Joshi, will chair the National Consumer Day celebration in New Delhi on Tuesday. This year’s theme, "Virtual Hearings & Digital Access to Consumer Justice," aligns with efforts to enhance consumer protection in an increasingly digital world. Key initiatives will be launched during the event to protect consumers and promote transparency across sectors. Thirteen leading e-commerce companies, including platforms fro...