DARPG

January 1, 2025 1:14 PM

Centre resolves over 70 lakh public grievances in three years through CPGRAMS

The centralised public grievance redress and monitoring system (CPGRAMS) has successfully resolved more than 70 lakh grievances over the past three years (2022-2024), the government announced on Monday. This effort is part of a broader initiative to swiftly address citizen concerns. From 2022 to 2024, the system enabled the resolution of 70,03,533 grievances and mapped 1,03,183 Grievance Redressal Officers (GROs) by October 31, ensuring efficient service delivery across the country. CPGRAMS, ...

India and Bangladesh to renew collaboration on civil service training

A delegation from India's Department of Administrative Reforms and Public Grievances (DARPG) is in Bangladesh to bolster bilateral ties and enhance capacity-building efforts. During the three-day visit from April 28-30, the discussions will focus on the renewal of the Memorandum of Understanding (MoU) between India's National Centre for Good Governance (NCGG) and Bangladesh's Ministry of Public Administration. The MoU, initially signed in 2014, facilitates capacity-building programs for civil s...