E | DD News

July 4, 2026 4:02 PM

PM Modi shares Pralhad Joshi’s article on e-Jagriti, digital consumer justice

Prime Minister Narendra Modi on Saturday shared an article by Union Consumer Affairs Minister Pralhad Joshi highlighting the government's e-Jagriti platform, saying it digitises the entire lifecycle of a consumer complaint and represents a major step towards structural digital reform in consumer justice. Sharing the article on X, PM Modi said Joshi had explained how e-Jagriti addresses multiple challenges through end-to-end digitisation of consumer complaint handling. "He notes that, followi...

June 7, 2026 8:13 PM

e-Jagriti wins silver at National e-Governance Awards 2026, drives digital transformation in consumer justice

The Department of Consumer Affairs’ flagship digital platform e-Jagriti has been awarded the Silver Award under the Government Process Re-engineering by Use of Technology for Digital Transformation category at the National Awards for e-Governance (NAeG) 2026. The award, conferred by the Department of Administrative Reforms and Public Grievances, recognises e-Jagriti’s contribution to modernising consumer grievance redressal through technology-driven and citizen-centric service delivery. The...

November 27, 2024 7:34 PM

Centre launches E-Daakhil to Ladakh, completes pan-India rollout of consumer grievance platform

The Government of India has achieved a major milestone with the nationwide implementation of the E-Daakhil portal, an online consumer grievance redressal platform, now operational across all states and union territories. The final phase of this rollout was marked by the portal's launch in Ladakh on November 22, 2024, by the Lieutenant Governor of Ladakh, Brig. (Dr.) B.D. Mishra (Retd.). Introduced under the Consumer Protection Act of 2019 and launched on September 7, 2020, E-Daakhil is an innov...