December 13, 2025 11:44 AM
DFS strengthens grievance redressal mechanism across BFSI sector
The Department of Financial Services (DFS) under the Ministry of Finance has rolled out a series of measures to streamline and strengthen the grievance redressal mechanism across the banking, financial services and insurance (BFSI) sectors, with the aim of enhancing customer trust and service quality. As part of the initiative, the Secretary, Financial Services, has been personally reviewing 20 randomly selected grievances every month, allowing citizens to directly raise concerns in the presenc...