December 30, 2025 9:15 AM
Delhi govt joins hands with IIT Kanpur for AI-based grievance redressal system
The Delhi government, in partnership with the Indian Institute of Technology (IIT) Kanpur, is set to implement an Intelligent Grievance Monitoring System (IGMS) in a major step towards transparent and efficient governance, Information Technology Minister Pankaj Kumar Singh said on Monday. He said the AI-powered platform will integrate Delhi’s key grievance redressal portals into a single unified dashboard, enabling smarter analysis, faster resolutions, and improved public service delivery. C...