National Consumer Helpline

National Consumer Helpline refunds Rs 7.14 crore to consumers in two months

The National Consumer Helpline (NCH) has helped consumers secure refunds totalling ₹7.14 crore over the past two months, according to the Ministry of Consumer Affairs. The Department of Consumer Affairs said the amount was facilitated through the resolution of 15,426 complaints spanning 30 sectors. The NCH, a flagship initiative under the Department of Consumer Affairs, plays a critical role in providing pre-litigation support to consumers under the Consumer Protection Act, 2019. By addressi...

February 7, 2025 2:40 PM

AI-enabled National Consumer Helpline sees 10-fold surge in grievance calls

The Government of India’s Department of Consumer Affairs has launched an AI-enabled National Consumer Helpline (NCH) system that has revolutionized consumer grievance redressal. The adoption of this advanced system has led to a remarkable increase in consumer confidence, with the number of calls surging from 12,553 in December 2015 to an astounding 1,55,138 in December 2024—a more than tenfold rise, according to a press release from the Ministry of Consumer Affairs, Food & Public Distrib...