National Consumer Helpline facilitates over Rs 105 crore in refunds to consumers

September 9, 2026 10:19 PM

National Consumer Helpline facilitates over Rs 105 crore in refunds to consumers

The National Consumer Helpline (NCH) has facilitated refunds of more than ₹105 crore to consumers across 35 sectors by resolving 1,66,189 refund-related grievances between April 25, 2025 and July 31, 2026, according to the Department of Consumer Affairs. The refunds were facilitated at the pre-litigation stage, allowing consumers to seek relief without having to approach Consumer Commissions. The NCH functions as a single-point platform through which consumers across the country can register ...

CCPA initiates suo motu action against 41 restaurants over default service charge

July 20, 2026 4:23 PM

CCPA initiates suo motu action against 41 restaurants over default service charge

The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for allegedly violating consumer rights by automatically levying service charges on customers' bills without their explicit consent. The action follows multiple complaints received through the National Consumer Helpline (NCH), where consumers submitted invoices showing that service charges had been added to their bills by default. Based on these complaints, the CCPA conducted...

E-commerce leads refund grievances with 3,594 cases and Rs 1.34 crore refunds, says NCH

August 22, 2025 3:26 PM

E-commerce leads refund grievances with 3,594 cases and Rs 1.34 crore refunds, says NCH

The e-commerce sector recorded the highest number of refund-related grievances, with 3,594 cases in July 2025, resulting in refunds worth Rs 1.34 crore, the Ministry of Consumer Affairs, Food & Public Distribution said on Friday. Overall, the National Consumer Helpline (NCH) successfully facilitated refunds totaling Rs 2.72 crore last month, addressing 7,256 consumer grievances across 27 sectors. The Travel & Tourism sector followed, accounting for refunds of Rs 31 lakh. The helpline...

Govt secures ₹1.56 crore relief for students from coaching centres through NCH

February 22, 2025 3:50 PM

Govt secures ₹1.56 crore relief for students from coaching centres through NCH

The government announced on Saturday that it has successfully secured refunds totaling ₹1.56 crore for over 600 students and aspirants who had been denied refunds by coaching centres. The relief was achieved through grievances filed via the National Consumer Helpline (NCH), the Department of Consumer Affairs (DoCA) stated. The affected students were enrolled in coaching programs for civil services, engineering courses, and other competitive examinations. Despite adhering to the terms and cond...