ESIC launches centralised digital patient feedback system across hospitals

June 1, 2026 9:59 PM

ESIC launches centralised digital patient feedback system across hospitals

The Employees' State Insurance Corporation has launched a centralised online patient feedback system across all hospitals and dispensaries nationwide to capture real‑time patient experience on cleanliness, staff behaviour and medicine availability, an official statement said on Monday. The system is equipped with OTP validation, multilingual support, and real-time monitoring dashboards to instantly flag service ratings below 3 for immediate corrective action, the statement from the Ministry o...

ESIC launches nationwide online patient feedback system to strengthen patient-centric healthcare

June 1, 2026 4:37 PM

ESIC launches nationwide online patient feedback system to strengthen patient-centric healthcare

The Employees' State Insurance Corporation (ESIC), under the Ministry of Labour and Employment, has launched a centralized online patient feedback system across all its hospitals and dispensaries nationwide, aimed at improving service quality, enhancing transparency, and ensuring more patient-centric healthcare delivery. The new digital platform enables insured persons and beneficiaries to share their healthcare experiences, raise concerns, and provide suggestions directly to the administration...