January 1, 2025 1:14 PM

Centre resolves over 70 lakh public grievances in three years through CPGRAMS

The centralised public grievance redress and monitoring system (CPGRAMS) has successfully resolved more than 70 lakh grievances over the past three years (2022-2024), the government announced on Monday. This effort is part of a broader initiative to swiftly address citizen concerns. From 2022 to 2024, the system enabled the resolution of 70,03,533 grievances and mapped 1,03,183 Grievance Redressal Officers (GROs) by October 31, ensuring efficient service delivery across the country. CPGRAMS, ...