Rapido Fined ₹10 Lakh for Misleading Prompts, Dark Patterns: CCPA

September 15, 2026 10:07 PM

Rapido Fined ₹10 Lakh for Misleading Prompts, Dark Patterns: CCPA

The Central Consumer Protection Authority (CCPA) has imposed a ₹10 lakh penalty on Roppen Transportation Services Private Limited, which operates the ride-hailing platform Rapido, for misleading advertisements, unfair trade practices, unfair contract and dark patterns in the manner in which riders were prompted to pay more before their rides were confirmed. The action follows a sector-wide examination of cab and bike-taxi aggregator platforms undertaken by the CCPA to examine practices relate...

CCPA imposes ₹10 lakh penalty on Rapido for misleading advertisements

August 21, 2025 3:06 PM

CCPA imposes ₹10 lakh penalty on Rapido for misleading advertisements

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹10 lakh on online ride-hailing platform Rapido, operated by Roppen Transportation Services Pvt. Ltd., for publishing misleading advertisements and engaging in unfair trade practices. The authority has also directed Rapido to ensure that all consumers who availed the “AUTO IN 5 MIN OR GET ₹50” offer and did not receive the promised compensation are reimbursed in full without any further delay or condition. CCPA t...