July 18, 2026 1:03 PM
CCPA fines SpiceJet ₹1 lakh for using ‘dark patterns’ on flight booking platform
The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on SpiceJet for adopting deceptive user interface practices, commonly known as "dark patterns", on its flight booking platform. The order was passed by the authority headed by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra. According to the CCPA, SpiceJet automatically enrolled consumers into its SpiceClub loyalty programme through a pre-ticked checkbox during the booking process. The airline als...