In a major step toward enhancing passenger experience, Union Railway Minister Ashwini Vaishnaw on Tuesday launched the ‘RailOne’ app at the India Habitat Centre in New Delhi, marking the 40th Foundation Day of the Centre for Railway Information Systems (CRIS). Designed to be a comprehensive, all-in-one platform, the RailOne app aims to streamline and simplify access to a range of railway passenger services through a user-friendly interface.
Available on both Android and iOS platforms, the RailOne app integrates key services such as booking unreserved and platform tickets with a 3% discount, live train tracking, grievance redressal, e-catering, porter booking, and last-mile taxi services. While reserved ticket bookings will continue through the Indian Railway Catering and Tourism Corporation platform, RailOne is authorized by IRCTC and joins a list of partner apps offering railway services.
The app supports single sign-on via mPIN or biometric login and allows seamless access using existing RailConnect and UTS credentials, eliminating the need for multiple apps and offering a space-saving solution for users.
Speaking at the event, Vaishnaw praised the CRIS team for their continued efforts in strengthening Indian Railways’ digital infrastructure. He also provided updates on the development of the Modern Passenger Reservation System (PRS), expected to be launched by December 2025. The upgraded PRS will be multilingual, agile, and scalable, with the capacity to handle up to 1.5 lakh ticket bookings and 40 lakh enquiries per minute. It will include advanced features like seat selection, fare calendar, and dedicated options for Divyangjan, students, and patients, among others.
The launch of RailOne, along with the upcoming modernization of PRS, underscores Indian Railways’ commitment to leveraging technology for inclusive, efficient, and world-class passenger services. The initiative aligns with Prime Minister Narendra Modi’s vision of transforming Indian Railways into the engine of India’s development journey.
