Department of Consumer Affairs

November 10, 2025 5:24 PM

Centre proposes mandatory ‘Country of Origin’ filter on e-commerce platforms

The Department of Consumer Affairs has proposed an amendment to make it mandatory for e-commerce platforms to provide searchable and sortable filters based on the 'Country of Origin' for packaged commodities sold online. The Draft Legal Metrology (Packaged Commodities) (Second) Amendment Rules, 2025, issued on Monday, aim to enhance consumer empowerment and transparency in online shopping. The proposed change will enable consumers to identify the origin of products easily and make informed purc...

October 30, 2025 4:54 PM

Centre steps up checks on weights and measures to safeguard consumers

The Department of Consumer Affairs has notified significant amendments to the Legal Metrology (Government Approved Test Centre) Rules, 2013. These amendments mark a major milestone in expanding India’s verification infrastructure for weights and measures, ensuring transparency, accuracy, and fairness in trade, an official statement said on Thursday. The revised rules aim to strengthen consumer protection, promote ease of doing business and align India’s system of verification with interna...

July 14, 2025 4:57 PM

BIS urges use of certified helmets: A life-saving call for two-wheeler riders

In a strong push for road safety, the Bureau of Indian Standards (BIS) and the Department of Consumer Affairs have launched a nationwide campaign urging two-wheeler riders to use only BIS-certified helmets. The initiative, themed “Helmet – More Than Just a Shell. Choose Smart. Ride Safe,” highlights the critical importance of wearing scientifically tested and approved head protection, especially in a country where two-wheelers account for nearly 45% of road accident deaths. Modern helmets...

July 4, 2025 2:59 PM

National Consumer Helpline refunds Rs 7.14 crore to consumers in two months

The National Consumer Helpline (NCH) has helped consumers secure refunds totalling ₹7.14 crore over the past two months, according to the Ministry of Consumer Affairs. The Department of Consumer Affairs said the amount was facilitated through the resolution of 15,426 complaints spanning 30 sectors. The NCH, a flagship initiative under the Department of Consumer Affairs, plays a critical role in providing pre-litigation support to consumers under the Consumer Protection Act, 2019. By addressi...

April 14, 2025 3:12 PM

Centre issues draft rules for gas meters under Legal Metrology Act to ensure accuracy, consumer protection

In a major move to enhance consumer protection and promote fair trade practices, the Department of Consumer Affairs, Government of India, has released draft rules for gas meters under the Legal Metrology (General) Rules, 2011. The new framework mandates that all gas meters used for domestic, commercial, and industrial purposes undergo testing, verification, and stamping before being deployed for trade or commerce. According to an official statement from the Ministry of Consumer Affairs, Food &a...

December 26, 2024 4:09 PM

Department of Consumer Affairs: Key Highlights of 2024

The Department of Consumer Affairs, Government of India, has released its year-end review, spotlighting significant initiatives and accomplishments in 2024 aimed at stabilizing prices, enhancing consumer welfare, and leveraging technology for improved services. Price Monitoring and Stabilization The Price Monitoring Division (PMD) of the Department played a crucial role in controlling the prices of essential commodities like onions, tomatoes, and pulses. Through daily price tracking and the s...

December 13, 2024 7:22 PM

CCPA issues notices to 17 entities for violating direct selling rules

The Central Consumer Protection Authority (CCPA), under the Department of Consumer Affairs, on Friday issued notices to 17 entities that were found violating Consumer Protection (Direct Selling) Rules, 2021. Of these, 13 entities are currently under investigation. Some of the entities are Vihaan Direct Selling (India) Pvt. Ltd. (a sub-franchise of QNet Group, Hong Kong), Triptales Pvt. Ltd, Oriens Global Marketing Pvt. Ltd, Zennesa Wellness Pvt. Ltd, Orgolife Solutions Pvt. Ltd, Oriflame India ...

May 4, 2024 5:53 PM

India lifts ban on onion exports after robust production

India lifted the restrictions on onion exports from Friday. The decision comes on the heels of robust kharif crop production in 2024 and favourable monsoon forecasts, coupled with stable market conditions both at the mandi and retail levels. "All restrictions on onion export have been removed with effect from today," said Nidhi Khare, Secretary, Department of Consumer Affairs, at a press conference in Delhi. Khare said, "This is basically taking into account the Rabi 2024 production and approv...