Ministry of Consumer Affairs

AI-enabled National Consumer Helpline sees 10-fold surge in grievance calls

The Government of India’s Department of Consumer Affairs has launched an AI-enabled National Consumer Helpline (NCH) system that has revolutionized consumer grievance redressal. The adoption of this advanced system has led to a remarkable increase in consumer confidence, with the number of calls surging from 12,553 in December 2015 to an astounding 1,55,138 in December 2024—a more than tenfold rise, according to a press release from the Ministry of Consumer Affairs, Food & Public Distrib...

January 23, 2025 6:04 PM

Centre notifies rules for verified radar equipment to boost traffic enforcement

In an effort to help traffic personnel measure speed limits effectively, the government on Thursday notified rules for radar equipment for the measurement of speed of vehicles, under the Legal Metrology (General) Rules, 2011. To help concerning industries comply with the provisions of rules, these guidelines will come into force from July 1, said the Ministry of Consumer Affairs, Food and Public Distribution in a statement. Verified and stamped radar equipment are crucial for applications like...