TRAI

March 19, 2025 8:56 PM

TRAI tightens regulations to control spam calls, reduces action time against unregistered telemarketers

In a decisive step to tackle the rising problem of spam calls, the Telecom Regulatory Authority of India (TRAI) has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, according to an official statement from the Minister of State for Communications and Rural Development in the Lok Sabha on Wednesday. The updated regulations, announced on February 12, introduce stricter measures to strengthen customer protection against Unsolicited Commercial Communicatio...

February 13, 2025 1:55 PM

TRAI strengthens consumer protection with amendments to telecom commercial communications regulations

The Telecom Regulatory Authority of India (TRAI) on Wednesday announced key amendments to the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, aimed at strengthening consumer protection against Unsolicited Commercial Communications (UCC). The revised regulations come as part of TRAI’s continued efforts to curb misuse of telecom resources and ensure that commercial communications are conducted transparently, while promoting consumer interests. Since its incepti...

December 23, 2024 3:54 PM

Telecom subscriber base in India sees decline in October 2024

India's telecom sector witnessed a decline in its subscriber base in October 2024, as per data released by the Telecom Regulatory Authority of India (TRAI). The report highlighted a decrease of 33 lakh active subscribers, with the total subscriber count—comprising wireless and wireline connections—falling to 1,188.20 million as of October 31, reflecting a monthly decline rate of 0.21 percent. Both urban and rural regions experienced a dip in subscriptions. Urban subscribers dropped to 660.4...

October 10, 2024 11:52 AM

Ozonetel acquires CloudConnect communications

Ozonetel, a leading provider of the unified customer experience intelligence platform (oneCXi), has announced the acquisition of CloudConnect Communications, a mobile-first digital UCaaS (Unified Communications as a Service) provider and a Department of Telecommunications (DoT)-licensed virtual network operator (VNO). This strategic acquisition positions Ozonetel to capitalize on the rapidly growing global UCaaS market, which is valued at over USD 50 billion. CloudConnect’s TRAI and DoT-compl...

September 3, 2024 10:47 PM

TRAI blacklisted over 50 entities, disconnecting 2.75 lakh telecom connections

The Telecom Regulatory Authority of India (TRAI) has intensified its crackdown on spammers, leading to the blacklisting of over 50 entities and the disconnection of more than 2.75 lakh SIP DID/Mobile Numbers/Telecom resources over the past two weeks. These actions come under the purview of the Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR-2018), aimed at curbing unsolicited commercial communication. TRAI's stringent actions follow a troubling surge in complaint...

August 22, 2024 2:05 PM

TRAI warns citizens of fraudulent calls impersonating telecom regulator

The Telecom Regulatory Authority of India (TRAI) has issued an advisory about a rise in fraudulent calls from scammers impersonating the telecom regulator. These calls, often featuring pre-recorded messages, falsely claim that the recipient’s mobile number will soon be blocked and attempt to extract personal information under this guise. TRAI clarified that it does not engage in direct communication with customers regarding mobile number disconnections, whether through messages, calls, or an...